Due to the nature of food products, we follow strict quality policies.

1. Returns

Returns are accepted only if:

  • Product is damaged during transit
  • Wrong product delivered

Customers must report the issue within 24 hours of delivery with images.

2. Refund Process

  • Once approved, refund will be processed within 5–7 working days.
  • Refunds will be issued to the original payment method.

3. Non-Returnable Items

Opened or used food products cannot be returned for hygiene reasons.

For return requests:
📧 usma.food@gmail.com